You can permanently delete your Gem Heaven account and personal data at any time. Deletion is irreversible — once complete, you'll need to create a new account if you want to use Gem Heaven again.
Delete your account from inside the app
This is the fastest way — deletion happens immediately.
- Open Gem Heaven on your device.
- Sign in to the account you want to delete.
- Tap the My Account tab (bottom right).
- Scroll to the bottom and tap Delete Account.
- Confirm on the dialog. Your account is deleted immediately and you'll be signed out.
2. Don't have the app installed?
If you've already uninstalled Gem Heaven or can't sign in, email us and we'll process the deletion for you. Please send from the same email address registered on your Gem Heaven account so we can verify the request.
Request deletion by email
Send an email with the subject line "Delete my Gem Heaven account" to the address below. Include the email address associated with your account. We reply within 3 business days to confirm and process the request.
Email contact@codematics.co3. What data gets deleted
- Your name
- Your bio
- Your phone number
- Your profile photo (avatar)
- Sign-in credentials (email & password) are permanently blocked — you cannot sign back in to this account
- Any pending listings you have on the marketplace are removed
- Transaction records — completed sales & purchases, kept for financial & tax records (7 years)
- Chat messages — the other party in any conversation still owns their half of the message history; we cannot delete their view
- Payout records — bank transfer receipts, kept for the same accounting period
Retention of transaction & payout records is required by applicable tax and financial regulations. All retained records are anonymised by removing your name, contact details, and profile from public display within the app.
4. How long does it take?
- In-app deletion: Immediate. Your data is anonymised the moment you confirm the dialog. Sign-in is blocked immediately.
- Email deletion request: We confirm receipt within 1 business day and complete the deletion within 3 business days.
- Backend backups: Any personal data still present in encrypted nightly backups is permanently purged within 30 days of deletion.
5. Questions or concerns
If you have any questions about how your data is handled or want to request a copy of your data before deletion, please contact us at contact@codematics.co.
You can also review our Privacy Policy and Terms of Service for the full details on data collection and retention.